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Case Study: Quadrant Australia



Digital Advertising

Case Study: Helping Quadrant Australia Achieve a 1,484% Lift in Enquiries

Background

Client: Quadrant Australia

Industry: Agricultural & Specialty Escorted Tours

Quadrant Australia is a premier travel specialist offering tailored agricultural, commercial, and boutique group tours across Australia and internationally. They partnered with Unearth Digital to elevate their digital visibility, streamline tracking, and scale campaign performance across diverse tour categories.

Objective: The primary objective was to establish an optimised, data-driven digital strategy across Google Ads, Analytics, Tag Manager, and Search Engine Optimisation (SEO). Key goals included:

  • Resolve Conversion Tracking:Diagnose and fix conversion tracking issues to enable complete, accurate data collection across all touchpoints.

  • Boost Brand Awareness:Expand digital reach and brand exposure for both domestic and international tour offerings.

  • Increase Conversions & Revenue:Substantially increase conversion volume, tour enquiries, and overall sales revenue.

  • Maximise ROI:Achieve consistent growth in volume while maintaining controlled, efficient advertising spend.

The Challenge

Quadrant Australia needed to scale lead acquisition efficiently across diverse, highly specialised tour segments without escalating their advertising costs:

  • Diverse Audience Segments: Operating specialised agricultural and leisure tours meant campaigns needed distinct tactical parameters - from hyper-localised state campaigns to global agricultural outreach.

  • Tracking Discrepancies: Unreliable conversion tracking made it difficult to attribute enquiries correctly or evaluate ROI across channels.

  • Scaling Efficiently: The brand required consistent lead acquisition over a multi-year horizon without allowing costs per acquisition to escalate.

The Solution

Unearth Digital implemented a phased growth strategy that provided immediate fixes and built a framework for long-term scalability.

Phase 1: High-Level Audit & Review

A deep-dive audit was conducted across Quadrant Australia’s core digital assets:

  • Google Analytics: Assessed account setup, goal definitions, engagement metrics, and channel attribution models.

  • Website & SEO: Evaluated website copy, site navigation, structure, and technical search engine health.

  • Google Ads: Analysed historical spend, account structure, campaign settings, keyword strategies, ad relevance, and Cost-Per-Click (CPC) trends.

Phase 2: Strategic Implementation

Using insights from the audit, a comprehensive action plan was executed:

  • Re-architected conversion tracking via Google Tag Manager and GA4 for total data accuracy.

  • Restructured Google Ads campaigns into strategic buckets (Performance Max, Search, Remarketing, and Location-Specific targeting).

  • Provide direction to optimise website navigation, content and SEO fundamentals to capture organic search demand.

Phase 3: Ongoing Strategic Management

Unearth Digital continues to manage and direct ongoing activities, including:

  • Direct management of Google Ads, GA4, and Google Tag Manager.

  • Google Ads Management: Including ongoing optimisation, proactive bid adjustments, ad copy and audience refinements, and the creation of new, targeted campaigns to align with seasonal and location-specific tour launches.

  • Ongoing strategic consultation and guidance for Quadrant Australia's internal team.

Results

Over 2+ years, the implementation of this strategy didn't just boost short-term numbers - it transformed performance and delivered consistent, compounding growth month after month. Every campaign type, built around distinct strategic parameters (Performance Max, Remarketing, Location-Based Search), have performed exceptionally well.

Google Analytics 4 (GA4) Website Highlights:

  • Website Traffic: Total sessions rose by 347.8%, with page views surging 292.7%.

  • User Engagement: Bounce rate improved by 13.2%, and average session duration grew by 26.2%.

  • Multi-Channel Growth:

  • Paid Channels: a combined increase of 790%.

  • Direct Traffic: 361.1% increase, driven by overall brand awareness improvements.

  • Organic Search: 221.4% growth.

Google Ads Performance Highlights:

  • Ad Clicks: Up 241.0%.

  • Conversions: Increased by an astounding 1,484.4%.

  • Conversion Rate: Jumped 327.4%.

  • Cost Efficiency: Cost per conversion reduced by 61.6%, maximising return on advertising spend while keeping total budgets controlled.

Additional Outcomes:

  • Expanded Reach & Authority: Successfully captured targeted audiences, cementing Quadrant's reputation as a leader in the niche agricultural travel sector.

  • Scalable Marketing Framework: Established a robust, highly segmented digital infrastructure capable of supporting new tour launches and scaling up without proportional increases in ad spend.

  • Actionable Analytics: Delivered clear, granular visibility into user behaviour and campaign attribution, empowering Quadrant Australia's team to make confident, budget-friendly marketing decisions.

Our partnership with Quadrant Australia demonstrates how highly customised, intent-driven campaign management can unlock exponential, multi-year growth. By continuously adapting our strategies to niche audience demands, we successfully turned their digital ecosystem into a predictable, high-performing lead generation engine.

Client Feedback

“Partnering with Unearth Digital has completely transformed our online presence and business performance. Since their initial audit and strategy rollout, our enquiries and sales have never been higher, demonstrating continuous, reliable growth over the last two years. What stands out most is their expertise and dedication across each digital channel. Whether overseeing our Google Ads campaigns, advising our internal team, or helping us scale, Unearth Digital brings incredible responsiveness, deep knowledge, and an unwavering commitment to getting results. They have made our marketing spend work harder and smarter, and we couldn't be happier with the outcome of our ongoing partnership.”

Kerry Moss, Chief Executive Officer (CEO), Quadrant Australia

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Unearth Digital
Phone: +61 3 9005 6884
Email: info@unearthdigital.com
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